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At Rebooted Solutions, we offer a comprehensive range of Atlassian consulting services designed to help businesses overcome their workflow challenges and optimize their use of Atlassian tools. Below, you’ll find a detailed overview of our services and how each Atlassian tool can address specific business problems.
With over a decade of experience in software development and a deep expertise in Atlassian tools, Matti is the driving force behind Rebooted Solutions. His extensive background includes:
10 years as a Jira administrator, managing and optimizing project workflows.
8 years as an administrator for Confluence, Service Management, Bitbucket, and Access, ensuring seamless collaboration and efficient service delivery.
Experience with newer Atlassian products like Jira Product Discovery, Statuspage, OpsGenie, and Compass.
Active participation in Atlassian beta testing programs, staying ahead of the curve with the latest tools and features.
Matti’s approach is centered around understanding and optimizing his clients' business processes:
Customer Engagement: Matti begins by having in-depth conversations with his clients to understand their business, processes, and tools. This personalized engagement ensures that he gains a comprehensive understanding of their needs.
Process Refinement: Leveraging his extensive experience, Matti analyzes the existing workflows to identify areas for improvement. He uses his unique perspective to spot inefficiencies and potential issues that may not be apparent to insiders.
Tool Selection: Matti recommends the most suitable digital tools that align with the refined processes and business requirements. His goal is to enhance productivity and efficiency by integrating the right tools.
Sustainable Solutions: With a focus on sustainability, Matti prioritizes finding suitable SaaS products before considering custom-made solutions. This approach helps clients achieve their goals without unnecessary complexity or cost.
Matti’s unique blend of technical expertise and strategic insight, combined with his commitment to sustainable solutions, makes him a valuable partner for any organization looking to optimize their use of Atlassian tools.
Jira is a powerful project management tool used for issue tracking and agile project management. It helps teams plan, track, and manage software development projects.
Common Problems:
Disorganized task management
Lack of visibility into project progress
Inefficient workflows
Our Services:
Setup and Configuration: Tailoring Jira to fit your specific needs.
Workflow Customization: Designing workflows that streamline your processes.
User Management and Permissions: Ensuring the right people have the right access.
Automation: Implementing automated workflows to reduce manual effort and increase efficiency.
Confluence is a collaboration tool that helps teams create, share, and collaborate on projects all in one place. It’s ideal for creating knowledge bases, project documentation, and collaborative workspaces.
Common Problems:
Difficulty in managing and sharing knowledge
Unorganized documentation
Poor collaboration between teams
Our Services:
Space and Page Management: Organizing content to ensure easy access and usability.
Content Structuring: Creating a clear and logical structure for your documentation.
Integration with Jira and Other Tools: Enhancing collaboration by linking Confluence with other tools.
Jira Service Management (formerly Jira Service Desk) is designed for IT service management, helping teams respond to business changes and deliver great service experiences.
Common Problems:
Inefficient handling of service requests
Slow incident response times
Poor customer communication
Our Services:
IT Service Desk Setup: Implementing a service desk that meets your needs.
Incident Management: Streamlining the process for managing and resolving incidents.
Change and Problem Management: Facilitating efficient handling of changes and problem-solving.
Bitbucket is a Git repository management solution designed for professional teams. It provides source code collaboration and CI/CD integration.
Common Problems:
Unorganized code repositories
Difficulties in managing code changes
Inefficient CI/CD processes
Our Services:
Repository Management: Organizing and maintaining your code repositories.
Branching Strategies: Implementing best practices for code branching and merging.
CI/CD Integration: Setting up continuous integration and deployment pipelines.
Atlassian Guard (formerly Atlassian Access) provides enterprise-grade security and centralized administration for Atlassian Cloud products, including user provisioning, SSO, and security policies.
Common Problems:
Security risks from unmanaged user access
Inefficient user provisioning
Compliance issues
Our Services:
User Provisioning: Automating user setup and management.
Single Sign-On Setup: Implementing SSO for streamlined and secure access.
Security Policies: Ensuring compliance with security standards.
Statuspage is a communication tool that helps teams keep their customers informed about incidents and downtime, improving transparency and customer trust.
Common Problems:
Poor communication during incidents
Customer confusion during downtime
Lack of transparency
Our Services:
Setup and Configuration: Customizing Statuspage to match your communication needs.
Integration: Integrating Statuspage with your existing incident management tools.
Best Practices Implementation: Applying best practices for incident communication.
Incident Templates: Creating reusable templates for quick and effective communication during incidents.
Jira Product Discovery helps product teams capture, prioritize, and collaborate on product ideas, making it easier to develop successful products.
Common Problems:
Difficulty in managing product ideas
Lack of structured idea prioritization
Inefficient collaboration on product development
Our Services:
Setup and Configuration: Tailoring Jira Product Discovery to fit your product management needs.
Process Integration: Fitting the tool into your existing processes for seamless workflow.
Best Practices Implementation: Applying best practices for idea management and prioritization.
Collaboration Enhancement: Setting up features to improve team collaboration on product ideas.
OpsGenie is an incident management tool that provides alerting and on-call management, ensuring the right people are notified and can respond quickly to incidents.
Common Problems:
Slow incident response
Lack of coordination in on-call management
Missed alerts
Our Services:
Setup and Configuration: Configuring OpsGenie to fit your incident management processes.
Integration: Integrating OpsGenie with your existing monitoring and alerting tools.
Best Practices Implementation: Applying best practices for alerting and on-call management.
On-call Schedules: Setting up on-call schedules and escalation policies to ensure timely responses.
Compass is a developer platform management tool that helps teams manage their software components, track operational metrics, and improve collaboration.
Common Problems:
Difficulty in managing and tracking software components
Lack of visibility into development and operational metrics
Inefficient collaboration between development and operations teams
Our Services:
Setup and Configuration: Tailoring Compass to your specific needs.
Process Integration: Fitting Compass into your existing workflows for seamless operation.
Best Practices Implementation: Applying best practices for component management and collaboration.
Metrics Tracking: Setting up tracking for development and operational metrics to enhance visibility.
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